Home Health Clinical Liaison
DescriptionUpon receipt of a referral, the Patient Care Coordinator conducts home health patient care coordination, determines the patient's eligibility/need for services, coordinates care plan development, and assists branch operations in clinical coordination and communication with referral sources.
The Patient Care Coordinator works to improve patient care and communication through the care continuum.
Works under general direction.
Responsibilities
Essential Functions:
o Develops/maintains contact with key accounts as assigned.
Promotes exemplary customer service to physicians, facility personnel, patient, and patient family at all timeso Ensures effective communication and collaboration with branch staff and field sales resources via weekly meetings.
Maintains market awareness and prepares competitive updateso Primarily conducts pre-discharge facility visits at the physicians' request to determine the need/eligibility for home careo Assist the branch in the timely processing of physician orderso Informs hospital personnel, patient, and/or patient family of case acceptance and documents all demographic, clinical, payer, and other information as required on company-approved forms to support diagnosis and home healthcare orders.
Provides input to care plan development and informs the Company location clinical staff (e.
g.
Intake Specialist, Director Clinical Management, and/or Manager Clinical Practice) of patients' acceptance and ensures that patients' needs are appropriately matched.
o Works collaboratively with Hospice Division counterparts as applicable, representing the Company's comprehensive home health and hospice deliverableso Abides by all operational compliance with internal controls and reportingo Participates in special projects, quarterly Customer Appreciation Week events, and specialty program launches and performs other duties as assigned.
o Adheres to and participates in Company's mandatory HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and all Company policies and procedureso Abides by and demonstrates the company Mission - Vision - Values through both job behavior and job performance on a day-to-day basis.
Required Experience/Skills:
o Bachelors /Associates degree in Nursing or the equivalent.
o Current RN or LPN/LVN license, plus a minimum of three years of clinical experienceo Strong knowledge of home health regulations, Medicare requirements, and care coordination skills required.
o Excellent customer service, organization, time management, problem-solving, and communication skills requiredo Demonstrates the ability to work independently.
o Microsoft Office proficiency is required.
o Ability to appropriately represent Company service capabilities to the patients, family, and referral source audience.
o Reasonable accommodations may be made to enable individuals with disabilities to perform essential functionso Registered nurse licensure required to perform patient assessments, secure physician orders, and other responsibilities that require the skills and abilities of a registered nurse per practiceo Must read, write and speak fluent English.
o Must have good and regular attendance.
Scheduled Weekly Hours40 Recommended Skills Assessments Business Ethics Care Coordination Certified Gastroenterology Licensed Vocational/Practical Nurse Certified Nurse Practitioner Clinical Practices Estimated Salary: $20 to $28 per hour based on qualifications.
The Patient Care Coordinator works to improve patient care and communication through the care continuum.
Works under general direction.
Responsibilities
Essential Functions:
o Develops/maintains contact with key accounts as assigned.
Promotes exemplary customer service to physicians, facility personnel, patient, and patient family at all timeso Ensures effective communication and collaboration with branch staff and field sales resources via weekly meetings.
Maintains market awareness and prepares competitive updateso Primarily conducts pre-discharge facility visits at the physicians' request to determine the need/eligibility for home careo Assist the branch in the timely processing of physician orderso Informs hospital personnel, patient, and/or patient family of case acceptance and documents all demographic, clinical, payer, and other information as required on company-approved forms to support diagnosis and home healthcare orders.
Provides input to care plan development and informs the Company location clinical staff (e.
g.
Intake Specialist, Director Clinical Management, and/or Manager Clinical Practice) of patients' acceptance and ensures that patients' needs are appropriately matched.
o Works collaboratively with Hospice Division counterparts as applicable, representing the Company's comprehensive home health and hospice deliverableso Abides by all operational compliance with internal controls and reportingo Participates in special projects, quarterly Customer Appreciation Week events, and specialty program launches and performs other duties as assigned.
o Adheres to and participates in Company's mandatory HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and all Company policies and procedureso Abides by and demonstrates the company Mission - Vision - Values through both job behavior and job performance on a day-to-day basis.
Required Experience/Skills:
o Bachelors /Associates degree in Nursing or the equivalent.
o Current RN or LPN/LVN license, plus a minimum of three years of clinical experienceo Strong knowledge of home health regulations, Medicare requirements, and care coordination skills required.
o Excellent customer service, organization, time management, problem-solving, and communication skills requiredo Demonstrates the ability to work independently.
o Microsoft Office proficiency is required.
o Ability to appropriately represent Company service capabilities to the patients, family, and referral source audience.
o Reasonable accommodations may be made to enable individuals with disabilities to perform essential functionso Registered nurse licensure required to perform patient assessments, secure physician orders, and other responsibilities that require the skills and abilities of a registered nurse per practiceo Must read, write and speak fluent English.
o Must have good and regular attendance.
Scheduled Weekly Hours40 Recommended Skills Assessments Business Ethics Care Coordination Certified Gastroenterology Licensed Vocational/Practical Nurse Certified Nurse Practitioner Clinical Practices Estimated Salary: $20 to $28 per hour based on qualifications.
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