Full Time Front Desk Agent
Holiday Inn & Suites Charleston West Holiday Inn & Suites Charleston West South Charleston, WV South Charleston, WV Full-time Full-time $12 - $15 an hour $12 - $15 an hour 16 hours ago 16 hours ago 16 hours ago We are looking for a Part-Time Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.
A Hotel Front Desk Agent's responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
This Part-Time position could eventually turn into a Full-Time position.
Responsibilities Must be able to work 3pm to 11pm and some mid-shifts i.
e.
11am to 7pm Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus Job Type:
Full-time Pay:
$12.
00 - $15.
00 per hour
Benefits:
Employee assistance program Employee discount Schedule:
8 hour shift Holidays Weekends as needed Work setting:
In-person
Experience:
Customer Service:
1 year (Preferred) Shift availability:
Day Shift (Required) Night Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
A Hotel Front Desk Agent's responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
This Part-Time position could eventually turn into a Full-Time position.
Responsibilities Must be able to work 3pm to 11pm and some mid-shifts i.
e.
11am to 7pm Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus Job Type:
Full-time Pay:
$12.
00 - $15.
00 per hour
Benefits:
Employee assistance program Employee discount Schedule:
8 hour shift Holidays Weekends as needed Work setting:
In-person
Experience:
Customer Service:
1 year (Preferred) Shift availability:
Day Shift (Required) Night Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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