Customer Service Branch Associate

but are not limited to, the following:- Make delivery of product as needed ensuring customers quality and service expectations are met.
- Conduct self in professional manner to ensure customers quality and service expectations are met.
- Prepare paint orders, including accurate mixing and/or shading, utilizing standard formulas and custom formulas.
- Adhere to company safety standards at all times.
- Load merchandise to ensure safety and security.
- Assist with inside customer service, as needed, including servicing customers and/or processing their orders.
- Operate vehicle in accordance with all state and federal laws while maintaining an acceptable personal driving record.
- Answer telephone in a professional manner, answering questions knowledgeably and/or take customers order.
- Maintain company truck. Alert manager as to truck s repair and servicing needs.
- Clean and maintain all areas and equipment as assigned.
- Assist with customer order preparation
- Properly dispose of waste cans and product in compliance with Company and Governmental regulations.
- Assist staff with branch inventories.
- Process sales transactions using Point of Sale computer and Company guidelines
- Give immediate attention to customer comments and complaints and advise Branch Manager of such
- Additional duties as assigned
- Must be at least 18 years of age.
- Must have a valid driver's license.
- Must be legally authorized to work in country of employment without sponsorship for employment visa status.
- Must be able to lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion
- Must be able to operate a computer and communicate via the telephone.
- Must be able to communicate verbally and in writing
- May work in areas where toxic, flammable, and hazardous materials are present.
- Must be able to work all scheduled hours as required which may include evenings and weekends.
- Must be able to distinguish the difference between colors.
- High School Diploma or equivalent
- Must have at least 1 year in customer service related position
- Experience in an automotive related industry
- Ability to effectively communicate both written and verbal
- May operate materials handling equipment (e. g. hand truck, pallet jack, forklift, etc.) Training will be provided if required to operate this equipment

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